This guide has topics to help our dispatchers assess each situation and guide them on what to do. Our industry is a very dynamic industry and though we try to accumulate examples, the answers in these topics may not necessarily pertain to every situation. It is the discretion of the dispatcher to use their own judgement on what to do and who to contact to the best of their ability. As you build your experience in this position, you will become more familiar with each client and therefor make your decision making and judgements easier when you guide them on their issues.
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