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A ticket came in through the portal. What am i suppose to do?

Posted by Krit on Aug 5, 2020

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The below steps must be taken for all cases that come into the ticketing system from a client.

1. Respond back within 30 minutes to the ticket and coordinate with the client on when they will have time to work on the issue.  Check the technicians calendar and book the appointment as appropriate.

2. Inform the technician of the case being assigned to them and when that time slot will be.

 

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