The technician seems to be pushing off your inquiries and is giving signs you are not their manager.

From time to time, technicians will have a tendency to not respond if you are not their direct manager.  The Kansas Dispatcher/Office manager manages all scheduling for each technician and stays on top of them. You are authorized to inquire, expect and receive answers from them.  If you get kick backs, you must escalate the issue privately to David immediately.

Leave a Reply