The below list is an example of some of the core duties of the dispatcher/Office manager. The following list is not complete and can include other duties that may be assigned by management.
- Answer client calls that come into the main line and emergency line from clientele while keeping it under 3 rings.
- Track and create trouble tickets as necessary for trouble issues and client requests
- Ensure trouble tickets are getting resolved within a maximum of 3 days
- Respond to client requests and inquiries for status updates for existing tickets
- Manage technician calendars and appointments related to field dispatch
- Monitor, manage and prioritize trouble tickets for technicians to meet existing SLA
- Empty trash bins for all trashes within the M Cubed office including boxes and shredding machine
- Label each incoming hardware according to clientele
- Maintain the Parts file
- Other duties as assigned according to managers direction
- Check the mail every 2 days
- Follow up on all Kansas tickets for old tickets or missed tickets
- Review daily tickets within each technicians queue or Lawrence queue
- Ensure work bench is clean and organized
- Call Tom when the recycle pile gets too much
