FAQ Category: Dispatch Workflow Topics
Dispatching Workflow Process
What is the dispatchers job description and duties?
The below list is an example of some of the core duties of the dispatcher/Office manager. The following list is not complete and can include other duties that may be assigned by management. Answer client calls that come into the main line and emergency line from clientele while keeping it under 3 rings. Track and create trouble …
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I received a call asking for the Director of IT or who ever is in charge.
From time to time, you will get solicitation calls from vendors and marketing people trying to speak to the director. When you get these, pass them to the voicemail for David. If David is expecting a call from a vendor, he will always let you know ahead of time first so that you can pass …
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I received a call that is asking for service but they are not a client of ours yet.
From time to time, we will receive calls from potential clients that we currently do not do business with yet. When you receive these calls, get their contact information and pass it along to Mehdi.
