FAQ Category: Dispatch Workflow Topics
Dispatching Workflow Process
Which tech is assigned to what client?
Client Primary Tech Secondary Tech Onsite Primary Onsite Backup 800 Penn Open Open Open Open A1Restaurant and Bar Supply House, LLC. Open Open Open Open Allen Belot Architect Open Open Open Open Cherry Village Benevolence, Inc David David David David Connect Church Ricky Open Ricky Open Crossroads Financial Management Bill Open Bill Open Delta Gamma …
What is the call flow for incoming calls?
The call flow for all incoming calls is as follow: When client calls in, both phones for the dispatchers ring. The california dispatcher will pick up the calls primarily for the california with the kansas dispatcher as a backup. The kansas dispatcher will pick up calls for kansas as a primary and have the california …
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What is preferred for appointments? Onsite or Remote?
We must try to do everything remotely. Working remotely allows us to multi-task and we can work on multiple tickets at a time vs. when you are onsite. You can only work on that particular task. There will be times when the technician will insist that onsite work is a must. If the dispatcher is …
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