Monitoring board shows internet is down for a client

Contact the next available tech. Post on General chat to get status of who is available. If no one responds within 5 minutes, start calling technicians.  Start with the lower level techs and work your way up to the higher tier techs. Open a ticket and distribute to the following technicians.  Make sure you indicate …

Monitoring Board shows system is offline.

Contact the next available tech. Post on General chat to get status of who is available. If no one responds within 5 minutes, start calling technicians.  Start with the lower level techs and work your way up to the higher tier techs. Open a ticket and distribute to the following technicians.  Make sure you indicate …

Monitoring board shows device with less than 10% disk space left

Open a ticket and distribute to the following technicians.  Make sure you indicate which server(s) that are in question and who the client is. James Brian If DataCenter server, assign to David.