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Monitoring board shows internet is down for a client

  1. Contact the next available tech. Post on General chat to get status of who is available.
  2. If no one responds within 5 minutes, start calling technicians.  Start with the lower level techs and work your way up to the higher tier techs.
  3. Open a ticket and distribute to the following technicians.  Make sure you indicate which server(s) that are in question and who the client is.

Monitoring Board shows system is offline.

  1. Contact the next available tech. Post on General chat to get status of who is available.
  2. If no one responds within 5 minutes, start calling technicians.  Start with the lower level techs and work your way up to the higher tier techs.
  3. Open a ticket and distribute to the following technicians.  Make sure you indicate which server(s) that are in question and who the client is.

Monitoring board shows device with less than 10% disk space left

Open a ticket and distribute to the following technicians.  Make sure you indicate which server(s) that are in question and who the client is.

  1. James
  2. Brian
  3. If DataCenter server, assign to David.