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I received a call or ticket for all systems down or Priority 1

Posted by Krit on Aug 4, 2020

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All emergencies and priority 1 cases must be handled immediately.

  1. Assign to the next available tech within that region.
  2. Notify David of the emergency.  Txt him or email. If no response within 1 minute. Call him.  If no answer, leave VM.
  3. Follow up with technician every 15 minutes on status.
  4. If technician needs help, the tech will know their own process to take to seek guidance on technical troubleshooting.

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