All emergencies and priority 1 cases must be handled immediately.
- Assign to the next available tech within that region.
- Notify David of the emergency. Txt him or email. If no response within 1 minute. Call him. If no answer, leave VM.
- Follow up with technician every 15 minutes on status.
- If technician needs help, the tech will know their own process to take to seek guidance on technical troubleshooting.